You can change or cancel your order within a short window after purchase. Contact Rakano’s customer support as soon as possible with your order details. If the order hasn’t been processed or shipped, they will assist with the modification.
Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges for orders from the Rakano Online Shop vary based on factors such as order size, weight, and delivery location. Shipping costs will be calculated at checkout and displayed before payment. Free shipping may be available on certain promotions or for orders above a specified amount, depending on your locatio
How long will delivery take?
Delivery time for orders from Rakano depends on your location and the shipping method selected. Typically, domestic deliveries take 3-7 business days, while international shipping may take 7-14 business days. You will receive an estimated delivery date during checkout, and tracking information will be provided to monitor your order’s progress.
What exactly happens after ordering?
After placing an order with Rakano, you will receive an order confirmation email. The team will then process and pack your items. Once shipped, you will receive tracking details to monitor your package’s journey. Depending on your location, your order will arrive within the estimated delivery time, and you will be notified upon successful delivery.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order from Rakano. The invoice is typically sent via email after your order is confirmed and processed. It includes details such as the items purchased, pricing, shipping charges, and payment method. You can also access and download the invoice from your account or order history.
Payment Infomation
When the order payment is taken of my bank account?
When you place an order with Rakano, payment is typically processed at the time of purchase. The amount is deducted from your bank account once the order is confirmed. If you choose any alternative payment method, the payment timeline may vary based on the provider’s processing policies.
What is wishlist?
A wishlist is a feature that allows you to save items you’re interested in purchasing later. It helps organize and keep track of desired products. You can easily access and purchase them when ready, making shopping more convenient.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, contact Rakano’s customer support immediately. Provide order details and photos of the issue. They’ll assist you with a replacement, return, or refund, ensuring a smooth resolution of the problem.
Can I change or cancel my order?
What is "package tracking" in my orders?
“Package tracking” allows you to monitor the status of your order from shipment to delivery. After your order is processed and dispatched, you’ll receive a unique tracking number. You can use this number on the courier’s website to check real-time updates, including the package’s current location, estimated delivery date, and any shipping delays or issues.
